Shipping policy

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates (AUS)

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Standard Shipping: On orders over $99 (excluding Bulky or Heavy Items)
  • Standard Shipping: $10 flat fee (3-5 business days, excludes Bulky or Heavy Items)
  • Express Shipping: $15 flat fee (1-2 business days)
  • Bulky Items Shipping: Items including, but not limited to, Rods, will include a bulky shipping charge starting from $15.
  • Typically shipping on Rods that are less than 1.05m in length when split into two is $15 and Rods that are more than 1.05m in length when split into two is $25.

Delivery delays can occasionally occur.

Shipping Rates & Delivery Estimates (NZ)

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Standard Shipping: On orders over $149 AUD (excluding Bulky or Heavy Items)
  • Standard Shipping: $16 AUD flat fee (4-7 business days, excludes Bulky or Heavy Items)
  • Express Shipping: $30 AUD flat fee (2-5 business days)
  • Bulky Items Shipping: Items including, but not limited to, Rods, will include a bulky shipping charge starting from $15 AUD
  • Typically shipping on Rods that are less than 1.05m in length when split into two is $15 AUD and Rods that are more than 1.05m in length when split into two is $25 AUD.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Squidink ships to addresses within Australia and New Zealand. We do not ship to P.O. boxes or APO/FPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Squidink is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Carriers

Your order will ship via one of the following carriers:

  • Australia Post
  • Australia Post Express Post
  • Startrack
  • Fastway
  • Go Logistics

Signature Requirements

Owing to the value of our products, a signature may be required upon delivery. If a signature cannot be obtained at the designated delivery address, the products will be delivered to the nearest Australia Post Office for your collection, or returned to the local courier depot. In both instances, a calling card should be left by the driver, giving the local post office address, or instructions on how to book a redelivery.

If Authority to Leave is expressly granted during checkout, Squidink accepts no responsibility for lost parcels. Please note that once you sign for the product(s), you own them. The freight carrier and/or the manufacturer are unlikely to approve an insurance claim once you sign for freight. Therefore, please ensure that you inspect the product(s) before you sign for them. If the product is, or appears to be, damaged, do not accept the delivery.